w-Josef A has joined this session!
w-Josef A says, Thank you for contacting AT&T Road Runner help chat center. My name
is Josef, how may I help you today?
w-Josef A says, I am sorry the password is not correct, Can I please have your name, address, zip code and phone number?
You say, that's the problem
You say, username is mhallacy, password is [password]
You say, Matthew S. Hallacy, [my address]
You say, you dont have my correct phone number
You say, security pin is [mypin]
w-Josef A says, Can I get your e-mail address please?
You say, mhallacy@mn.mediaone.net
You say, or .com
You say, have your pick 
You say, doot do doo
w-Josef A says, I am just checking.
You say, i know
You say, you guys have to deal with a terrible database system
You say, AT&T loses a lot of money, having you guys sit there staring at the screen, waiting for it to retrieve the data
You say, probably upsets a few customers as well =)
You say, hmm, well, while we wait
You say, i already had the original problem solved (lost password)
You say, i had called to have my password changed, and phone number fixed
You say, but it (apparently) still has not happened after the second call about those issues
w-Josef A says, What is the exact error message you are getting?
You say, er, i'm not getting an error message
You say, i would like to change my password, and have my phone number corrected in your database
You say, so that everytime i have a problem, i dont go through half an hour of waiting to verify everything else because i cant recall the phone number that isnt supposed to be there =)
w-Josef A says, I am sorry I am still checking the account.
You say, okay.
You say, the last guy i was talking to, reset my cable modem for some reason
You say, which is why i was unable to get him to fix my account information
w-Josef A says, Have you tried changing the password online?
You say, i tried once, it didnt work
You say, and i'd appreciate having my account information fixed as well
You say, so, two birds with one stone..
w-Josef A says, I have checked your account, the password is [password]. Make sure the letters are upper case.
You say, i already knew what the password was
You say, i told you when I gave the rest of my information
You say, okay, i tried changing my password online just now, and it said incorrect login information
w-Josef A says, I can change the password for you.
You say, i'd like it changed to [badpassword]
You say, lowercase letters
You say, can you verify that my security code is [mypin]?
w-Josef A says, Can you tell me what is password you want to change?
You say, "[badpassword]"
You say, no quotes
w-Josef A says, Thank you, one moment please.
w-Josef A says, I am sorry the security code is not correct. can I get the serial number and MAC address from the back or bottom of the cable modem please?
You say, hmm
You say, if i give it to you, are you going to reset it like the last guy?
You say, and FYI, it's on the back, not the bottom, they're passing out the 3com tailfin's nowdays
You say, S/N: [serial #]
w-Josef A says, I am not going to do that. I just want to verify it is your account before I change the password.
You say, MAC: [mac address]
w-Josef A says, The @ does not work.The password should be letters and numbers.
You say, blah
You say, how about [newpassword2]
w-Josef A says, For your information, your account security code is [pin]. That is why you were getting incorrect login information when you were trying to change the password online.
w-Josef A says, I changed the password to [newpassword2].
You say, any idea why it's [pin]?
You say, instead of [mypin]
w-Josef A says, Yes, please.
You say, huh?
You say, let me rephrase that
You say, Do you know why my PIN is [pin], instead of [mypin]?
You say, ie, was it automatically generated?
w-Josef A says, I am sorry either you have chosen it or given to you by the installer technician.
You say, odd
You say, can you change it for me?
You say, along with my phone number
You say, *poke*
You say, still there, or did you take a coffee break?
w-Josef A says, Alright, I will change the security code for you.
You say, you say that as if you're doing me a favour =)
w-Josef A says, The security code is changed to poke.
You say, er
You say, okay
You say, uhm, thanks i'm going to come back later and find another tech
You say, bye.